Terms & Privacy
Privacy Policy
This policy sets out how All Nations Minimarket UK Mama Zanzibar Sheffield inc. uses and protects any information that you give us when you use this website/App. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website/App, then you can be assured that it will only be used in accordance with this privacy statement. All Nations Minimarket UK Mama Zanzibar Sheffield inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as post code, preferences, and interests
- Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect, see the list of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- To understand your shopping pattern in order to develop and improve our products and services.
- Administer and operate your account.
- Process your orders.
- May from time to time send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe from our mailing list if you do not wish to receive our promotional mail.
- Periodically, we may also use your information to contact you by email, phone, or mail for market research purposes. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
- Payment details are processed on our system in an encrypted format. If you are concerned about the security of your own personal computers or any other devices you may use to make purchases online, we suggest you read the advice of Get Safe Online.
- If we contact you we will never ask for your password.
- We advise you never to enter your password or account number into an email if requested.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze the data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if preferred. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, please note that we do not have any control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by All Nations Minimarket UK Mama Zanzibar Sheffield inc. privacy statement. We suggest caution and look at the privacy statement applicable to the website in question.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
- Payment details are processed on our system in an encrypted format. If you are concerned about the security of your own personal computers or any other devices you may use to make purchases online, we suggest you read the advice of Get Safe Online.
- If we contact you we will never ask for your password.
- We advise you never to enter your password or account number into an email if requested.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze the data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if preferred. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, please note that we do not have any control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by All Nations Minimarket UK Mama Zanzibar Sheffield inc. privacy statement. We suggest caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at postmaster@allnationsminimarket.com.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be required, i.e. payable. If you would like a copy of the information held on you, please write to 136 Infirmary Rd Sheffield S6 3DH.
If you believe that any information we hold on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The premises are licensed for the off-sale of alcohol by The Sheffield City Council, South Yorkshire, U.K.
Shipping & Delivery
We deliver to the entire UK residential addresses alongside all businesses in the UK. We also offer “Click & Collect” for FREE to all customers from All Nations Minimarket depot. For all wholesale customers, we only offer Click & Collect service online. Kindly contact our customer service care on: 0114 270 0966 or email us at admin@allnationsminimarket.com for further inquiries, to know if we can deliver to your area.
Click & Collect
Order shopping from our online store and collect from our local store or hubs for free. Alternatively, you can use our delivery option.
Returns, Refunds & Replacements
We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace if you pop into our local store near you. We will issue a full refund on most products, so long as it is within the relevant cancellation period.
For all non-edible grocery products, you have 28 days to change your mind.
Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.
Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:
- Frozen smoked or perishable goods
- Baby food
- Magazine where the seal has been broken
- Hot/cooked takeaway foods served & taken at FSA recommended temperatures & guidelines.
- Top-ups and scratch cards are not refundable under any circumstances
Requesting For a Refund
If you have handed the item(s) back to a member of staff (for Click & Collect) or posted it back to us (for Online delivery), we will arrange for a full refund. You can choose either a refund or an exchange from any of our local stores near you. We will refund your money in the same way you paid for the items(s).
By credit or debit card: Your money will go back on the same card. Please allow 3-5 working days for the refund to show in your account.
By Cash: Your refund will be given in cash.
By online credit: Your refund will be credited into your online account for you to use on your next shopping or share with a friend.
If your item was purchased at an offer price, your refund will be based on that promotional price.
Your statutory rights
Be of good cheer, our guarantee in this policy does not affect your statutory rights.
Ordering
If you choose to order online and collect from one of our stores, the time slot and store for collection will be agreed with you when you place your order.
Please note that you will be unable to collect your order earlier than the agreed time slot you place your order. If you arrive late, you may still be able to collect your order.
Please bring your order number and the bank card you used to pay for your order. We will not be able to give you your order unless you produce an appropriate form of I.D.
While we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Payment, Pricing & Promotions
We accept Visa debit or credit card, Visa Electron cards, Mastercard, Maestro, and JCB. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access. We will let you know if products are not available for any reason after we have accepted your order. We will refund amounts already paid by way of credit to your credit or debit card.
Prices and VAT
Please note that the prices on our website are guides only. The actual price you may pay will be the price charged in-store at the time your order is picked for processing. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in-store on the day your order is picked and delivered.
When you visit any of our stores to collect your order, you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on our website is unacceptable.
Promotion
We give customers a reason to buy as the more they spend, the more they are rewarded! We always ensure our customers get great value for money by providing amazing deals.
Some offers may not be available in-store if they are out of stock; some prices may also vary.
Cheaper Alternatives
Please note that cheaper alternatives on our website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health, and ingredient differences between the products suggested.
When you come to collect your order at either of our stores, you may return any item and receive a full refund if you feel that the product ordered is unacceptable.
Gift Voucher
Please note that £5 Gift Voucher is only available to all new customers. However, customers are required to use it within 60 days from the day of signing up.
Discount Card
We issue All Nations Minimarket discount cards to our loyal customers for £10.00, which gives you a 10% discount each time you shop with us. Renewed yearly.
Referring a Friend
We currently offer £5 discount for every friend that you refer. See below how it works.
- Click on “My Account” on the top left of your webpage to access your “Account Dashboard”
- To refer a friend, click on the last tab in the menu that says “My referrals”
- To get your reward, you need to invite a friend to shop at All Nations Minimarket by using the field provided for you in your account section. Note that you can only invite a friend that hasn’t registered on All Nations Minimarket’s website.
- If your friend visits All Nations Minimarket’s website through your requested email and made a shopping worth £50.00, you will be awarded with 50 points on your account.
- Every 10 points is equivalent to a pound, which means 50 points are equivalent to £5.00 that you can deduct from your total order when you next shop with us before paying the balance.
Updating Account Information and Customer Services
To change your account information, click on “My Account” on the right tab at the top of the page. Once you enter your login information, you will be taken to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.
Your ‘Account Dashboard’ shows you your recent orders. To change the way your name appears or your email menu address, click on the tab in the sidebar menu that says “Account Information”
To change your billing or shipping address, click on the tab in the menu that says “Address Book”. This will bring you to your address page, where you will have options to click on “Add New Address”, “Change Billing Address”, “Change Shipping Address”, “Edit Address”, or “Delete Address”
To view your recent or last orders, click on the tab in the sidebar menu that says “My Order”
To subscribe or unsubscribe to the All Nations Minimarket newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box that says unsubscribe.
Customer Services
If you have an order query, please email us at admin@allnationsminimarket.com.
Links
For more information, please visit these links: